• Sealy Mattresses | #1 Globally in Quality & Comfort

Return Policy

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The 100-night mattress trial gives customers the chance to try their new mattress and make sure it suits their needs, subject to the following terms and conditions:

1. Trial Period:

•The 100-day trial period starts from the date the customer receives the mattress.
•The body may need around 30 days to adjust to a new mattress.

2. Exchange:

•Customers may exchange their mattress once only during the 100-day trial period.
•A shipping fee of SAR 460 applies to the exchange.

3. Returns Within the First 45 Days:

•If the customer wishes to return the mattress within the first 45 days of receipt, a shipping fee of SAR 460 will be deducted from the refundable amount.

4. Returns From Day 46 to Day 100:

•If the customer wishes to return the mattress between day 46 and day 100, 25% of the invoice value will be deducted for product use, in addition to a shipping fee of SAR 460.

5. Mattress Condition for Returns or Exchanges:

•The mattress must be intact and in its original condition.
•It must be free from breakage, cuts, tears, or any damage resulting from misuse.
•The mattress will be inspected to confirm it meets the policy terms before the return or exchange is completed.

6. Pillows:

•Pillows are not included in the 100-night trial and cannot be returned or exchanged, for hygiene reasons related to the nature of the product.

7. Invoice & Collection:

•The original invoice is required to complete a return or exchange.
•Sealy will arrange the collection and transport of the mattress in line with its approved procedures.

8. Refunds:

•The refundable amount will be issued within 15 working days from the date the mattress is collected, inspected, and confirmed to meet the return conditions.

Contact Us:

To request an exchange or return, please reach us via:

Important Note:

All return and exchange requests are subject to the terms and conditions above, which must be followed to ensure the request is processed in accordance with the approved policy.